Returns/Exchanges and Refunds Policy
We are very honored to choose CosDaddy for your cosplay costume. Your satisfaction is the most important thing we are constantly pursuing. If unfortunately, you find that our costume has the following problems that do not meet your requirements, you have the right to return the clothing for a refund. As costumes from CosDaddy are all Custom-made according to buyer's own measurements, so it's really important for us to offer a fair and responsible return/exchange policy. We will also check each order before we arrange the shipment.
1. Defective/missing items/sizes are different from our website size chart.
If you find that the package is missing and the wrong size, the customer should contact us within one week of delivery and email us a photo to support the claim. We can arrange new lost items for free. Especially for costumes with the wrong size, once we confirm that we are caused by us, we will make new costume for free (by the way, the difference of 1-2 inches is acceptable, the difference of 1-2 inches is normal). If this is caused by the wrong size provided by the buyer, CosDaddy is not responsible for it and the buyer will charge a new fee at a 10% discount. In this case, if the size modification is required, buyers should send the costume back to us at their own cost and we will charge buyers for the revision at cost.
We do not accept refunds and exchanges for items we have not made wrong. But if the size is really different from your size, we will provide a new one for the wrong part for free. (This only applies to people who choose a custom size.) The following items do not include return or exchange：
- Items that have been used or washed.
- The smell of cigarette smoke or perfume
- Stained items
- Please be noted that only the listing price excluding shipping fees would be refunded.
- Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with online delivery tracking number.
- The refunds will be returned back to you in 3 days after we accept your return request, the refund will be returned back to your account after 24 hours after we proceed the refunds.
2. Order Cancellation / Change
All CosDaddy costumes are made in your own size, please check your order carefully before submitting. We will send a confirmation email after you place your order. If an error has occurred in the processed order, please email it to us within 24 hours of submission, and the order cancellation or change will only be valid for this time frame. Because Our tailor will customize the costume for you within 24 hours of receiving your payment. Orders canceled after 24 hours will be charged 50% of the item price. Orders cannot be canceled after 3 business days. Thank you for understanding.
3. Wrong delivery address/upgrade delivery method
Cosadaddy.com sends all orders to the shipping information address provided by the customer. It is the customer's responsibility to submit the full address information required. If there is no necessary shipping information in the order during the checkout process, we can only continue to refund if the package is sent to the wrong shipping address. (Different from the order delivery information.) If we send the package to the correct shipping address, we will not be able to continue the refund.
cosdaddy.com is not responsible for any additional costs required to reship or retrieve the package. Shipping costs depend on the shipping method you choose.
Noted: The refunds will be returned back to you in 3 days after we accept your return request, the refund will be returned back to your account after 24 hours after we proceed the refunds.
if you meet our refund policy, please fill in our product refund form. Thank you.